Terms of Service

Last updated: March 1,2026

Welcome to www.hmdholisics.com

If you do not agree to these Terms, do not use the Site.

1) Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or make purchases.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to provide accurate, current, and complete information and to update it as needed.

2) Health & Safety; No Medical Advice

Our Products are cosmetic and/or personal care items intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information on the Site is provided for informational purposes only and does not constitute medical advice. Consult your physician or qualified healthcare provider regarding any health condition or concerns.
Allergy & Patch Test: Ingredients vary by Product and person. Always review the ingredient list and perform a patch test before first use. Discontinue use if irritation occurs and consult a professional as needed.
Keep Products out of reach of children and follow all usage instructions on the label.

3) Product Information; Pricing; Availability

We strive to display Product information (including ingredients, size, pricing, images) accurately, but errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.
Prices are subject to change at any time. If the correct price is higher than the price displayed at checkout due to an error, we may contact you for instructions or cancel your order with a refund.
We may limit quantities, refuse or cancel orders, or restrict sales at our discretion (e.g., suspected reselling or fraud).

4) Orders & Payment

By placing an order, you:
- Offer to purchase the selected Products,
- Authorize us (and our payment processors) to charge your payment method for the total amount (including applicable taxes, shipping, and fees).
We accept payment via major cards processed by WIX.
Your order is accepted when we send an order confirmation. Risk of loss passes to you upon our delivery to the carrier.

5) Shipping, Delivery & Risk of Loss

Shipping options, costs, and estimated delivery times are displayed at checkout and in our [link].
Delivery dates are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.
Title and risk of loss for Products pass to you upon carrier acceptance.

6) Returns, Exchanges & Refunds

Please review our [link] for eligibility, instructions, and timelines.
For hygiene/safety reasons, certain items (e.g., opened skincare) may be final sale unless defective or prohibited by law.
If your order arrives damaged or incorrect, contact us at [support email/contact form link] within [X] days with your order number and photos.

7) Subscriptions & Auto‑Renewals (If Offered)

If you enroll in a subscription (e.g., auto‑ship), your subscription will automatically renew at the then‑current price and frequency until canceled.
You authorize us to charge your saved payment method on a recurring basis. We’ll notify you of material changes in price or frequency as required by law.
You can manage or cancel your subscription at any time in your account or by contacting [support email]. Cancellations must be received [X] days before the next renewal to avoid being charged for that cycle.

8) Promotions, Gift Cards & Rewards

Promotions, discount codes, and offers are subject to their own terms, may be limited in time/quantity, and are non‑transferable and not redeemable for cash.
Gift cards are not reloadable, not refundable, and not for resale, except where required by law.

9) User Content: Reviews, Photos & Submissions

You may submit reviews, ratings, photos, questions, and other content (“User Content”).
You represent and warrant that your User Content is truthful, lawful, non‑infringing, and that you have all necessary rights.
By submitting User Content, you grant [Your Brand Name] a worldwide, royalty‑free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media, for marketing and operational purposes.
We may moderate or remove User Content at our discretion.

10) Intellectual Property

The Site, Products, logos, trademarks, trade dress, text, graphics, images, videos, ingredient descriptions, and other content (“Content”) are owned by [Your Brand Name] or our licensors and are protected by intellectual property laws.
You may use the Site for your personal, non‑commercial use only. You may not copy, modify, distribute, sell, or create derivative works without our prior written consent.
DMCA Notice: If you believe content on the Site infringes your copyright, please send a notice to [DMCA agent name/email/postal address] with the information required under 17 U.S.C. §512(c)(3).

11) Prohibited Uses

You agree not to:

Use the Site for any unlawful purpose or in violation of applicable laws and regulations.
Interfere with or disrupt the Site, servers, or networks.
Crawl, scrape, or harvest data without our consent.
Upload or transmit viruses, malware, or harmful code.
Misrepresent your identity or affiliation, or attempt to circumvent security or access controls.

12) Communications: Email, SMS/MMS & Notifications (If Used)

By providing your email and/or phone number, you consent to receive transactional messages (e.g., order updates).
With your explicit consent, you may receive marketing communications (email/SMS). Message and data rates may apply. Message frequency varies.
You can opt out:
- Email: Click “unsubscribe” in the email footer.
- SMS: Reply STOP to cancel; HELP for help.
We use approved messaging providers and follow applicable laws (e.g., CAN‑SPAM, TCPA where applicable). See our [link] for details.

13) Third‑Party Services & Links

The Site may link to third‑party websites or services (including payment processors and shipping providers). We are not responsible for their content, policies, or practices.
Your use of third‑party services is governed by their terms and policies.

14) Disclaimer of Warranties

To the fullest extent permitted by law, the Site and Products are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Site will be uninterrupted or error‑free, or that defects will be corrected.

15) Limitation of Liability

To the fullest extent permitted by law:

HMD Holistics and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of (or inability to access or use) the Site or Products; (b) any conduct or content of any third party; or (c) unauthorized access, use, or alteration of your transmissions or content.
Our total liability for any claim arising out of or relating to these Terms or the Site/Products shall not exceed the amounts you paid to us for the Product(s) at issue in the 12 months preceding the event giving rise to the claim.

Some jurisdictions do not allow limitations of liability; in such cases, some of the above limitations may not apply to you.

16) Indemnification

You agree to indemnify, defend, and hold harmless hmdholisics and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Site or Products, your violation of these Terms, or your infringement of any third‑party right.

17) Privacy

Your use of the Site is also governed by our [link], which explains how we collect, use, and share personal information. We are not a healthcare provider and do not handle protected health information under HIPAA.

18) Accessibility

We are committed to making our Site accessible to all users. If you have difficulty accessing any part of the Site, please contact us at [accessibility email].

19) Quebec Consumers (Specific Rights)

If you reside in Québec, the following additional terms apply pursuant to the Consumer Protection Act (CQLR c. P‑40.1):

Legal Warranty
All Products include a mandatory legal warranty guaranteeing normal use, durability, and freedom from hidden defects. This warranty applies in addition to our 15‑day return policy and cannot be restricted or waived.
Distance Contract Disclosures
Before completing your purchase, we will provide all required information under Québec’s distance contract rules, including our business name, address, Product descriptions, pricing (including all fees), delivery timelines, and cancellation terms.
Contract Copy
You will receive a written copy of your order confirmation containing all mandatory disclosures within 15 days after purchase.
Delivery Delays
If a Product is not delivered within 30 days after the date stated in your order (or if no date was stated, within 30 days of purchase), you may cancel the contract and receive a full refund.
Legally Required Remedies for Defects
If a Product is defective, you are entitled to a remedy (repair, replacement, or refund) under the mandatory legal warranty, even after the 15‑day return window.
French‑Language Rights
All contractual information and consumer‑facing material will be made available in French, as required under Québec law.

20) International Use

We do not represent that the Site or Products are appropriate or available in all locations. You are responsible for compliance with local laws, including import/export and product regulations, where you access or use the Site or receive Products.

21) Changes to the Terms

We may update these Terms from time to time. The “Last updated” date indicates the latest revision. Material changes will be posted on the Site and/or sent by notice as required by law. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

22) Contact Us

hmdholisics
[Mailing Address]
Email: [support@yourdomain.com]
Phone: [xxx‑xxx‑xxxx]

23) Entire Agreement & Miscellaneous

These Terms, together with the Privacy Policy and any policy referenced herein (e.g., Return, Shipping, Subscription), constitute the entire agreement between you and [Your Brand Name] regarding the Site and Products and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision is not a waiver of such right or provision. You may not assign these Terms without our consent; we may assign them as permitted by law.

Cosmetics‑Specific Notes You Can Add to Product Pages (Optional, but Recommended)

“For external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.”
“Patch test prior to use. Discontinue use if irritation occurs.”
“Store in a cool, dry place. Shelf life: [X months] from opening.”
“Pregnancy/Breastfeeding: Consult your healthcare provider before use.”